Privacy Policy

Volkspark Center respects your privacy and is committed to handling personal data responsibly. This policy explains, in general terms, what information may be collected when you use our website and shop, why it may be used, and how you can contact us about your data.

Information We May Collect

Depending on how you use our website, we may process information such as your name, billing and delivery address, email address, telephone number, order details, payment-related information handled by payment providers, and technical information needed to operate and secure the website.

How We Use Information

We may use personal information to process and deliver orders, provide customer support, communicate about orders, handle returns and refunds, maintain website security, comply with legal obligations, and improve our services.

Payments

Payment transactions may be handled by third-party payment service providers. We do not intend to store complete payment card details on our own systems when the payment provider processes those details.

Cookies and Website Technologies

Our website may use cookies and similar technologies for essential functionality, shopping-cart operation, preferences, analytics, and other website functions. Where required by law, non-essential technologies will be used only with the appropriate consent.

Third-Party Services

Our website may rely on service providers for hosting, payment processing, shipping, analytics, security, or other operational functions. These providers may process personal data only as needed for their services and subject to applicable requirements.

Data Retention

We retain personal information for as long as reasonably necessary for the relevant purpose and as required by applicable legal, tax, accounting, and commercial-retention obligations.

Your Rights

Under applicable data-protection law, including the GDPR where applicable, you may have rights to access, correct, delete, restrict, object to certain processing, or request portability of your personal data. You may also have the right to complain to a competent data-protection authority.

Contact

For privacy questions or requests, contact support@volksparkcenter.com or call 069 97696954. Postal address: Nedlitzer Str. 19/19c, 14469 Potsdam Nord, Germany.

Important: This general privacy notice should be reviewed and completed with the actual data controllers, processors, cookies, analytics, payment providers, and other services used on the website. It is not a substitute for legal advice.