Return and Refund Policy

At Volkspark Center, we want customers to have a straightforward experience when returning eligible products. Our standard store policy allows eligible returns within 30 days of delivery, while approved refunds are processed within 10 days after the returned item has been received and reviewed.

30-Day Return Period

You may request a return within 30 days of the date your order was delivered. Please contact us before sending an item back so we can provide the appropriate return instructions.

Return Conditions

Returned products should be in suitable condition for return, preferably unused and with original packaging, accessories, labels, and other included items where applicable. We may assess the condition of returned goods before approving a refund or other remedy.

Non-Returnable Items

Some products may be excluded from voluntary returns where permitted by law, including items that are personalized or made to customer specifications and other legally excluded categories. Any statutory consumer rights remain unaffected.

Return Shipping

Unless applicable law requires otherwise or we have agreed to another arrangement, return shipping arrangements and costs will depend on the reason for the return and the circumstances of the order. Contact us before returning an item for guidance.

10-Day Refund Processing

Once an eligible returned product has been received and inspected, we aim to process an approved refund within 10 days. The time for the refund to appear in your account may also depend on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos where relevant. We will review the issue and provide an appropriate solution.

How to Request a Return

Email support@volksparkcenter.com or call 069 97696954 with your order number, the product you want to return, and the reason for the request. We will provide the next steps.

Statutory Rights

This policy does not limit mandatory consumer rights under applicable German or European law, including statutory warranty rights and any applicable statutory right of withdrawal.